Thank you for your order. Below is a summary of our return, refund, and replacement policy for your reference.
Policy Validity: We accept requests within 14 days of delivery or 30 days of order placement. Requests outside this timeframe cannot be processed.
Submission Requirement: When contacting us to submit a request, please attach clear proof images of the issue. We will not handle requests without valid proof.
Eligible Issues & Solutions: • Incorrect/Defective Items: Full refund or replacement • Damaged/Broken Items: Full refund or replacement • Missing Items: Free shipment of missing pieces (photos required for verification) • Mismatched with Description/Sample: Replacement only (for quality issues like blurry/faded printing) • Not Your Ordered Item: Full refund or replacement
For further assistance, please contact our customer service team.